Please let us know if the problem persists for more than a week after receiving your tracking number. This is typically due to the time it takes them to both receive the order, and enter its information into their system. Q: My tracking number comes up with an error.Ī: Our partnered couriers may take up to several days to begin updating their tracking information. We also advise you to reach out to neighbors or your mailbox manager on the off chance that your order was delivered mistakenly. Q: My package says it was delivered, but I can’t find it anywhere.Ī: Please reach out to your local post office to find out more information on your order. Please reach out to us to find out more information about your order. I am missing parts of my order.Ī: Since our stock is separated into multiple warehouses, we’ve had to send our products from items from separate locations. Q: My package did not contain my entire order. Our customers have reported issues when using the Shop app that is occasionally recommended in shipping confirmation emails, so we recommend using the 3rd party tracking site 17Track for the most up-to-date entries on your package. You can sign up for our newsletter at the bottom of the site to keep updated for any special sales!Ī: If you’ve received a shipping confirmation email from us, you should have received a tracking number along with it. orders in United States will deliver via USPS)Ī: While we may not have a promotion running at the moment, we typically have sales and promotions for Black Friday and during the Lunar New Year Festival. However, when your package arrives in your destination country, the national post will make the final delivery. Our logistics partners in China may utilize a select few couriers specializing in cross-border shipping where tracking information is only available on 3rd-party tracking sites.
This decision was made in part to ease the logistics process and lower overall shipping costs paid by our customers. Q: Why are some products shipped only from China?Ī: A few of our more complex products are shipped directly from China, where most of our products are produced. Please use this number for all subsequent tracking updates, and contact the local post if necessary. Q: What does "Last Mile Number" mean on my tracking updates?Ī: This number is the tracking number used by your national post when making the final delivery.
Thank you for visiting and shopping with us at Pawprint Press!įor full details on our shipping policy including special notices regarding COVID-19 and Russo-Ukrainian War, please visit our Shipping Policy page.